ASHA Journals Subscriber Help & Information:

Frequently Asked Questions About Institutional Subscriptions

  1. My institution has a subscription to ASHA Journals, but I'm not able to see the full text of articles. I'm prompted for a User Name and Password. Why is this happening?

    When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

    --Your institutional subscription has not yet been activated.

    --The person who "activated" the online subscription did not enter all needed IP addresses for your institution.

    --The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server

    What should I do?
    1. Send us Feedback so we can begin to diagnose the problem.
    2. Talk with your librarian about the difficulties you have experienced in trying to access the journals.
  2. My library subscribes to a print copy of ASHA Journals and I can't get access to it online. Why?

    Your institution has not yet activated its Institutional Subscription to ASHA Journals. All subscribers to a print journal from the American Speech-Language-Hearing Association also receive access to the online version of the journal they've subscribed to. Notify your library that you would like access to ASHA Journals, and encourage your librarian to activate the online subscription.

  3. Who from my institution can access ASHA Journals?

    The subscription fee allows for unrestricted Internet access within a particular set of IP addresses. Any user connecting from an authorized computer on your institutional network will be allowed access to ASHA Journals.

  4. What is an Institution?

    For the most part, an Institutional Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

    For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

  5. How will this work?

    When someone attempts to use ASHA Journals, our server checks to see if the requesting computer is within the list of Internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no User Names or Passwords to remember, and there is currently no limit on the number of readers from your institution who may access ASHA Journals simultaneously.

    Readers cannot access ASHA Journals from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider). However, access is available through proxy service.

  6. What subscription packages are available?

    Institutional Subscribers have access to: Specific journal(s) they have subscribed to, tables of contents, abstracts, full-text searching, full-text display, PDFs, and links to MEDLINE. Access is limited to computers within a particular set of Internet IP addresses. Note: All subscriptions include 2 years of back issues online. [Ordering Procedure] [Cost] [ ASHA Membership]

  7. How can I tell if my institution has subscribed to ASHA Journals?

    If your institution has a subscription, you'll automatically have access to the tables of contents, abstracts, full-text searching, full-text display, PDFs, and MEDLINE. You'll also see a button at the top of the page confirming you're signed in as part of an institution.

  8. Can my institution subscribe to the online version only?

    Yes. See [Cost] for details about subscription options.

  9. What is your journal's back issues policy?

    All subscriptions include 2 years of back issues. Archive subscriptions are also available. Pay Per View and Pay Per Access will allow readers to gain access to a specific journal or journal article online without subscribing. See [Cost] for details. Back issues of paper copies can be purchased on an as-available basis by calling 1-888-498-6699.

  10. How can I access the ASHA Journals if I am not an ASHA member and I don't have access through an Institutional Subscription?

    If your institution does not subscribe, you can choose to access the journal online as a member benefit, or order the journal as an individual nonmember.
    [Ordering Procedure]

  11. How do I cancel a subscription?

    Only subscriptions that have not been activated can be canceled and refunded. Send a written request to the attention of the Subscription Sales Coordinator at the address below. Allow 3 to 4 weeks for processing of refunds.

  12. How do I submit a claim for a missing or damaged print issue?

    Claims must be made to ASHA within 4 months of publication date. Claims are accepted by mail or fax.

Still have questions?

For further information, please contact the ASHA National Office

Office hours are Monday - Friday, 9:00 a.m. to 5:00 p.m. EST

American Speech-Language-Hearing Association
2200 Research Boulevard, #427
Rockville, MD 20850

1-888-498-6699
Fax: (301) 296-8590
subscribe{at}asha.org